Article 1 Identity

These are the terms and conditions of M’ORO JEWELERY. These terms and conditions apply to every offer from M’ORO JEWELERY, every agreement that has been made and orders between M’ORO JEWELERY and the consumer. Situations that are not mentioned in these terms and conditions, must be assessed “in the spirit” of these terms and conditions.

Name: M’ORO JEWELLERY

Address: Nachtwachtlaan 48, 1058 EB Amsterdam

E- mail address:  info@m-orojewellery.com

Chamber of Commerce number: 78246989

VAT number: NL003307479B25

Article 2 The offer

The offer is without any obligation. We are entitled to change and adapt the offer. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. All images and specification data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement. Images accompanying the products are a true representation of the products offered. We cannot guarantee that the displayed colours exactly match the real colours of the products.

Article 3 The agreement

The agreement is confirmed at time of acceptance of the offer by you and meeting the corresponding conditions. Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 4 Right of withdrawal / Return policy

The product has to be returned within 14 days after delivery. You have to do this by filling in the return form and returning the products to the return address. Once we have received the product, we will refund the purchase amount within 14 days. The costs for the return shipment are for your own account. We expect you to handle the product with care. You are liable for damage to the product due to careless handling of the product. In case of sign of use or dirt you will not receive a full refund.

Article 5 The price

The prices include VAT and are subject to printing and typing errors. In case of printing and typing errors, we are not obliged to deliver the product at the wrong price. Discount codes and free shipping codes do not apply to products that are already discounted.

Article 6 Conformity and Warranty

M’ORO Jewellery is not responsible for damage when using the product. Any defects or incorrectly delivered products must be reported to us in writing within 14 days after delivery. Return of the products must be in new condition.

Article 7 Delivery and execution

The place of delivery is the address you provided to us. We will execute the accepted orders with competent urgency, but no later than 30 days, unless you have agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be (fully) executed, you will receive a notification no later than 30 days after you have placed the order. In that case you have the right to terminate the agreement without costs and no right to compensation. All delivery times are indicative. The risk of damage and / or loss of products rests with us until the moment of delivery to you.

Article 8 Payment

The (total) price (including VAT) of the products is indicated in our webshop. Payment is made via bank transfer. The return costs are for your own account

Article 9 Intellectual property

All intellectual property rights with regards to the website and all its parts, belong to M’ORO JEWELLERY.

Article 10 Complaints procedure

In case of complaints about the implementation of the agreement, you can report this via info@m-orojewellery.com. Complaints must be submitted to us fully and clearly described within 7 days after you have discovered the defects. Submitted complaints will be answered within 14 days. If a complaint requires a foreseeable longer processing time, M’ORO JEWELLERY will reply within 14 days with a confirmation of receipt and an indication when you can expect a more detailed answer.

Article 11 Dispute settlement

Agreements between M’ORO JEWELLERY and you to which these terms and conditions apply, are exclusively governed by Dutch law.